Return & Refund Policy

Effective Date: 03-05-2023

At SafeMedsDepot.com, customer satisfaction is our top priority. We stand behind the quality of our products and services. Please read our Return & Refund Policy carefully to understand how we handle issues related to returns, reshipments, and refunds.

1. Return Policy

Due to the sensitive nature of research chemicals and the risk of contamination, we do not accept physical returns of any products once delivered.

2. Refund Eligibility

You may be eligible for a full or partial refund under the following conditions:

• Your package is not delivered within the expected timeframe.

• Your order arrives damaged or incorrect.

• Your shipment is seized or lost in transit, and verified by our shipping partner.

To request a refund, contact us within 48 hours of the issue with:

• Your Order ID

• A description or photo of the problem

• Any tracking or delivery information if available

3. Reshipment Policy

In cases of non-delivery or loss in transit, we may offer:

• A reshipment from the same or different manufacturer, or

• A full refund, depending on the situation and product availability.

Customers are eligible for one free reshipment per order if the delivery failure is confirmed.

4. Exclusions

Refunds or reshipments will not be granted if:

• The customer provides an incomplete or incorrect delivery address

• The product was used, tampered with, or opened

• The issue is reported after 48 hours of delivery

5. Refund Method

Approved refunds will be issued via the original payment method. Please allow 5–10 business days for the refund to appear in your account.

6. Contact Us

If you have any questions or wish to report an issue with your order, please reach out to our support team:

📧 Email: info@safemedsdepot.com
🌐 Website: https://safemedsdepot.com